Basechat is a live chat solution, aimed at counseling of children, young people and adults.
The solution is characterized by a high qualitiy chat window, better website integration and more flexibility.
With Basechat you get a stable solution covering your indviduelle needs for appearance and functionality.
Free Website Integration
Both visually and functionally Basechat integrates freely with your website.
Your website will show if the counseling is open, closed or occupied. Opening hours and other information can also
be shown. All information is updated instantly and automatically.
Smart Queue
Basechat has a unique queue system, made for chat counseling.
The queue ensures that you will get in contact with as many of your users as possible.
The queue allows users to navigate on yours or other websites while waiting.
Customer Relations
Basechat is suitable for customer relations. If there is a need for a queue system or a better integration with existing
systems, Basechat will often be the best solution.
Basechat can collect information from both users and counselors.
A questionnaire can be shown to the user before the chat, and to the counselor during and after the chat.
A questionnaire for evaluation can be shown to the user after the chat session has ended.
Solution
Basechat has proven to be a solution of high quality, and is being used for anonymous chat counseling by several danish organisations.
